Privacy Policy

Effective Date: February 1, 2025
Last Updated: February 1, 2025

1. Introduction

Myrmex Non-Profit Housing (“we,” “our,” “us”) is committed to protecting the privacy of residents who register for and use our online Resident Portal (the “Portal”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Portal.

By registering for and using the Portal, you agree to this Privacy Policy. If you do not agree, please refrain from using the Portal.

2. Information We Collect

When you create an account and interact with the Portal, we may collect the following information:

A. Information You Provide

• Personal Information – Name, email address, apartment/unit number, and phone number (if provided).
• Account Credentials – Username and password for Portal access.
• Communications – Messages, maintenance requests, or other interactions submitted through the Portal.

B. Automatically Collected Information

• Usage Data – Pages visited, actions taken, and login timestamps.
• Device & Technical Information – Browser type, operating system, IP address.

We do not collect or store sensitive personal information (e.g., financial data, social security numbers) through the Portal.

3. How We Use Your Information

We use your information to:
Verify and manage resident access to the Portal.
Provide important building updates, policies, and fire safety plans.
Process and respond to maintenance requests.
Improve the Portal’s functionality and user experience.
Ensure compliance with community policies and security protocols.

We do not sell or share your personal information with third parties for marketing purposes.

4. Who Has Access to Your Information?

Your information is accessible only to:

• Myrmex Non-Profit Housing administrators for managing resident accounts.
• Maintenance staff (if applicable) for responding to service requests.
• Third-party service providers who help maintain the Portal (e.g., web hosting), under strict confidentiality agreements.

Other residents cannot see your personal information unless you choose to share details in community discussions (if enabled).

5. Data Security Measures

We take reasonable security measures to protect your information, including:
Secure login authentication and encrypted data storage.
Limited access to administrative users only.
Regular monitoring for unauthorized access attempts.

While we strive to protect your data, no online system is completely secure. We encourage you to use strong passwords and avoid sharing your credentials.

6. Cookies and Tracking Technologies

The Portal may use cookies to improve user experience and store session information. You can adjust your browser settings to disable cookies, but this may impact Portal functionality.

7. Data Retention

• Your account data will be stored for as long as you are an active resident.
• If you move out or deactivate your account, your data will be removed within 60 days, except where required for record-keeping (e.g., maintenance request logs).

8. Your Rights & Choices

You have the right to:
Review & Update your account information.
Request Deletion of your account and associated data.
Opt-Out of non-essential communications (e.g., community discussions).

To exercise these rights, please contact us at management@myrmexnonprofithousing.ca.

9. Changes to This Policy

We may update this Privacy Policy periodically. Residents will be notified of any significant changes. Continued use of the Portal after changes take effect means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: info@myrmexnonprofithousing.ca
Office Address: 177 Mutual St, Toronto, ON, M5B 2P6

Thank you for being part of the Myrmex Non-Profit Housing Community!